General Terms of Sale


The General Terms of Sale described hereafter explain in details the rights and obligations of the E-Gemmes-stones. com site represented by Jean-Pierre Tromeri and its professional and individual customers, within the sale framework of the following goods: precious and fine stones. Any service achieved by the salesman implies thus the unreservedly adherence of the buyer to the General Terms of Sale.


The prices of the goods sold are those in force on the order taking day. They are made out in EUROS, the VAT is not applicable (art 283B of taxes code). The selling price can be raised due to the cost of a gemological report and this at the customers’ request. (see analysis report prices)

Method of online shopping:

Ordering takes place online via the website after creation of a customer space. To avoid any error, the customer will be able to pre-visualize his order in the form of summary in order to modify its content at any time.

Mode of payment:

The settlement of the orders is carried out either by electronic way with secure Paypal system or by cheque drawn on a French bank, or by bank transfer on the account IBAN FR76 1382 5002 0004 2009 1095 810 Caisse d’Epargne Bank. The order will be shipped after validation of the banking payment center. Any order will be automatically cancelled in the event of non payment within a period of 5 days.

Handling and Shipping policies:

The forwarding of goods will be done by Postal way ( Standard Registered Shipping) at the valid address provided by the customer. Except in exceptional circumstances, the order will be handled within 3 working days. Delivery period in France is fixed at 3 working days and from 5 To 20 days for the rest of the world. Delivery period is for information only and is not at all guaranteed. Any sending-off is carried out by registered letter with the customer signature and tracking number.

The best way to ship out of France and Europe is the Express Shipping with an additional cost of 27 Euros, furthermore, out of Euro zone, shipments are subject to custom charges and taxes.

The order will be shipped after full payment of the invoice and validation of this one by banking payment center.


In the exceptional case where an article ordered beforehand by a purchaser would not be available, the latter will be informed by e-mail as quickly as possible and the order will be cancelled and refunded.


After payment of the ordering and at the time the order is shipped, an invoice will be sent to the customer by e-mail.

Return policy:

Under the terms of article L121-21 to 121-21-8 of the Consumption Code, any customer has 14 days time limit to exercise his rights of retraction without even having to prove his motives nor to pay penalties, except the return costs which will be borne by him. The customer will have to inform by e-mail the vendor of his intention to return the goods and this within the time allowed. Refunding will be carried out after receipt of the non damaged articles in their original package. The risks relating to the return of goods will be exclusively at the customer’s charge. For safety reasons, it is advisable not to mention on the parcel the annotation (gems, precious stones, etc…).

Transfer of property and risk:

The transfer of property and risk of the sold goods are taken into account at delivery time.

Taxes and customs duties:

All taxes, VAT, possible customs duties applicable in recipient country are exclusively liable to the buyer, the vendor being not in a position to know the legislation in force in the countries with which he works. In the events of shipping by carrier (Fedex for exemple) the latter undertakes to have the customers pay those fees.

Any dispute connected with the interpretation and execution of the hereof General Terms of Sale is subjected to French law. If no amiable solution is reached it will be referred to the Commercial Court of Thonon-les-Bains.

Data Protection Act:

In accordance with articles 39 and after of law 78-17 of January 6th 1978 modified in 2004 relating to data processing, files and freedoms, any person can have information and if need be rectification or removal of informations as far as he is concerned. E-Gemmes-stones. com is covered by a certificate receipt n°1762650 with the CNIL.